KOREA RENTAL CAR · CUSTOMER GUIDE
Important information before pickup
Official pickup and rental information for customers in Korea.
Original International Driving Permit (IDP)
Please bring all three original documents:
- Passport
- Domestic Driver's License
- Original Paper International Driving Permit (IDP)
📷 BEFORE PICKUP — PRE-CHECK REQUIRED
Please send us a clear photo of your IDP before pickup.
We check IDPs in advance because we frequently encounter invalid, incorrect or unusable documents at pickup.
- Confirm your documents before arrival
- Prevent unexpected pickup issues
- Reduce processing and waiting time
- Complete vehicle pickup more quickly
Please send your IDP photo in your messenger group as soon as possible
after receiving the pickup message.
⚠ IMPORTANT — NOT VALID FOR PICKUP
Digital IDP
Photo
Copy
Scanned Document
These documents are NOT accepted for vehicle pickup.
Only the original paper IDP is valid.
🚫 Without an original paper IDP,
vehicle pickup is NOT possible.
vehicle pickup is NOT possible.
Meeting locations
Select the correct guide for your airport, terminal or Seoul meeting point.
✈ Incheon Airport
Terminal 1
1F, Indoor Gate 12
View meeting guide
Terminal 2
1F, Indoor Gate 3
View meeting guide
Golden Tulip Hotel
Unseo Station · Exit 1
View meeting guide
Please send a message in your messenger group immediately after completing immigration and collecting your luggage.
Please do not contact us when the aircraft lands.
✈ Gimpo Airport
Please send a message in your messenger group immediately after arriving at the terminal.
🏙 Seoul Downtown
Head Office
View location information
View meeting guide
Seoul Station
4F Parking Lot
View meeting guide
Please let us know your expected arrival time approximately 30 minutes before arriving.
Vehicle return locations
Select the terminal in your return instructions. Each button opens a separate parking and photo guide.
Incheon Airport Terminal 1
Short-term Parking · Ground H Zone
View return guide
Incheon Airport Terminal 2
West Short-term Parking · Ground Floor
View return guide
Your return terminal may differ from your pickup terminal. Follow the terminal confirmed in your messenger group.
Hi-pass toll roads: safety & settlement
⚠️ NEVER stop, reverse or make a sudden lane change at a tollgate.
Trying to find a cash lane at the last moment is inconvenient and can cause a serious collision. Keep a steady speed, follow the lane signs and drive safely.
If a Hi-pass card is installed
Use the Hi-pass lane normally. Do not remove or exchange the card, and do not pay separately at the tollgate.
If no Hi-pass card is available
Do not stop inside the Hi-pass lane. Continue through safely. The toll can be recorded by the vehicle licence plate and settled later by our company. The amount will then be charged to your rental settlement. This method is only for a missing or unavailable card and must not be used to intentionally avoid toll payment.
Deposit and final settlement
- A 20,000 KRW Hi-pass deposit is charged at pickup when applicable.
- Toll records may take approximately 1 to 1.5 months to be compiled after return.
- The final amount is the actual tolls plus a 13% administration fee.
- If below 20,000 KRW, the deposit payment is cancelled and the final amount is charged separately.
- If above 20,000 KRW, only the remaining balance after applying the deposit is charged.
- Traffic violations may be charged separately 1 to 2 months later, also with the 13% administration fee.
Repeated or unresolved unpaid tolls may incur additional statutory charges. If a tollgate problem occurs, continue safely and contact us through your messenger group.
Rental agreement
Please review the rental agreement before pickup.
View rental agreement PDF
During rental
Please contact us immediately through your messenger group for an accident,
warning light, flat tire, vehicle problem, extension request or schedule change.
Messenger group
Please use the messenger group created for your reservation.
Pickup, return, emergencies, schedule changes and other questions will be handled there.